PRIVACY POLICY

Cloud Remedy (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect personal information.

1. Information We Collect
We may collect personal information including but not limited to:
• name
• business name
• address
• email address
• telephone number
• billing and payment information
• account and service information
• technical or system information required to provide services
• communications and support records
• any other information provided to us in connection with our services.

2. How We Collect Information
We may collect personal information when:
• you contact us
• you purchase products or services
• you submit enquiries through our website
• you create an account with us
• you communicate with us by phone, email or online forms
• you use our services, platforms or systems.

3. Purpose of Collecting Information
We collect personal information in order to:
• provide products and services
• manage customer accounts
• process invoices and payments
• provide technical support
• communicate with customers
• improve our services
• comply with legal and regulatory obligations.

4. Disclosure of Information
We may disclose personal information where reasonably necessary for the purposes described above, including to:
• service providers and suppliers who assist in delivering our services
• payment processors and financial institutions
• IT infrastructure providers and cloud hosting providers
• professional advisers including accountants, auditors and legal advisers
• debt recovery agencies where accounts remain unpaid
• credit reporting bodies in accordance with the Privacy Act 1988.
Where permitted by law, we may disclose overdue account information to a credit reporting body in relation to unpaid debts.

5. Data Hosting and Customer Data
Some of our services involve hosting, storing or processing data on behalf of customers, including cloud hosting, backup, disaster recovery or managed infrastructure services.
Where we host or store data for customers:
• the customer remains the owner and controller of that data
• the customer is responsible for ensuring the data complies with applicable privacy and data protection laws
• the customer must ensure appropriate permissions exist for storing personal information.
We do not review or monitor customer data unless required to do so by law or where necessary to maintain the security and integrity of our systems.

Customer Content Responsibility
Where customers store, host or process data using our services, the customer is solely responsible for the legality, accuracy and ownership of that data.
Customers must ensure that any content, data or information stored using our services complies with all applicable laws and does not infringe the rights of any third party.
We do not actively monitor customer data stored on our systems and accept no responsibility for the content of customer data except where required by law.
If we become aware that content stored using our services may be unlawful or in breach of applicable laws, we may take reasonable steps to remove, restrict access to or report such content as required.

6. Overseas Disclosure of Information
Some service providers or infrastructure used to deliver our services may be located outside Australia.
By using our services you consent to the transfer, storage or processing of information outside Australia where reasonably required for service delivery.

7. Security of Information
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

8. Data Breach Response
If we become aware of a data breach involving personal information, we will take reasonable steps to investigate the breach and respond in accordance with our legal obligations.

9. Legal Disclosure
We may disclose personal information where required or authorised by law, including where disclosure is necessary to comply with legal obligations, court orders, law enforcement requests or government investigations.

10. Cookies and Website Data
Our website may use cookies or similar technologies to improve user experience, analyse website traffic and improve services.
You may configure your browser settings to refuse cookies, although some website functionality may be affected.

11. Marketing Communications
We may send communications relating to our products and services. You may opt out of receiving marketing communications at any time by contacting us or using unsubscribe links where provided.

12. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes or enforce agreements.

13. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate information by contacting us.

14. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

15. Contact
If you have questions about this Privacy Policy or wish to access personal information we hold about you, please contact:
Cloud Remedy
don@cloudremedy.com.au
Phone: 02 9834 6973