Privacy Policy

Last updated: 1 March 2026

Cloud Remedy respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

1. Personal Information We Collect

The types of personal information we may collect include:

  • your name;
  • business or organisation name;
  • position or job title;
  • postal, business and billing addresses;
  • email addresses;
  • telephone numbers;
  • account and customer-identification details;
  • billing and transaction information;
  • payment information;
  • details of products and Services supplied to you;
  • communications, enquiries and support requests;
  • technical information relating to devices, systems and Services;
  • website usage information, IP addresses and cookies;
  • commercial credit information;
  • information required to assess a credit application;
  • information about overdue accounts and payment history; and
  • other information that you provide to us or that is reasonably required to supply our Goods and Services.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you;
  • when you request a quotation or purchase Goods or Services;
  • when you complete an application, form or agreement;
  • when you contact us by telephone, email, website or another method;
  • when you use our website, systems or Services;
  • when we provide technical support;
  • from your employees, contractors or authorised representatives;
  • from suppliers, service providers and business partners;
  • from credit-reporting bodies and trade references;
  • from publicly available sources; and
  • where authorised or required by law.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

  • respond to enquiries;
  • prepare quotations and proposals;
  • supply, install and support Goods and Services;
  • create and manage customer accounts;
  • process orders, invoices and payments;
  • provide technical support and managed services;
  • communicate service, billing and security information;
  • administer contracts and service agreements;
  • assess creditworthiness and credit applications;
  • manage and recover overdue accounts;
  • detect and prevent fraud, misuse and security incidents;
  • improve our Goods, Services and website;
  • maintain business and financial records;
  • comply with legal and regulatory obligations; and
  • protect our rights, customers, systems and property.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • employees, contractors and authorised representatives;
  • IT, cloud, hosting and data-centre providers;
  • telecommunications carriers and service providers;
  • software vendors and licensing providers;
  • hardware manufacturers and distributors;
  • payment processors and financial institutions;
  • couriers, installers and logistics providers;
  • professional advisers, including accountants, insurers and legal advisers;
  • debt-collection agencies and solicitors;
  • credit-reporting bodies, where permitted by law;
  • government bodies, regulators, courts and law-enforcement agencies;
  • a purchaser or prospective purchaser of all or part of our business; and
  • other parties with your consent or where authorised or required by law.

We do not sell personal information.

5. Credit Information and Credit Reporting

Where we provide commercial credit or payment terms, we may collect and use commercial credit information to assess and administer the Customer’s account.

This may include:

  • identification information;
  • credit applications;
  • trade references;
  • payment history;
  • overdue account information;
  • default information;
  • court or insolvency information; and
  • commercial credit reports.

We may obtain commercial credit information from a credit-reporting body, trade insurer, another credit provider or a nominated trade reference.

Where permitted by the Privacy Act 1988 (Cth), we may disclose information concerning a serious overdue payment or default to a credit-reporting body after the applicable legal notices and waiting periods have been completed.

A credit-reporting body may include the disclosed information in a credit report and provide it to credit providers to assist them in assessing creditworthiness.

Default information may adversely affect a person’s or business’s ability to obtain credit.

Where a credit application involves a sole trader, partner, director or guarantor, we may collect and use relevant personal and credit-related information with the individual’s consent and as permitted by law.

6. Customer Data Hosted or Managed by Us

When we host, back up, transmit, maintain or support Customer systems, we may have access to data controlled by the Customer.

In those circumstances:

  • the Customer remains responsible for determining the purpose for which the data is collected and used;
  • the Customer remains responsible for the legality, accuracy and ownership of the data;
  • the Customer must ensure that it has authority to provide the data to us;
  • we will access and process the data only as reasonably necessary to provide, secure and support the Services, or as required by law; and
  • our access to Customer data does not transfer ownership of that data to us.

7. Customer Content Responsibility

Customers are responsible for ensuring that content stored, transmitted or processed using our Services complies with applicable laws and does not infringe another person’s rights.

We may remove, restrict or suspend access to content where we reasonably believe that it is unlawful, malicious, infringing, harmful or creates a security or operational risk.

8. Overseas Disclosure and Processing

Some of our service providers, cloud platforms, software vendors and infrastructure providers may store or process information outside Australia.

The countries involved will depend on the products and Services used and may change from time to time.

Where overseas processing occurs, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled consistently with applicable Australian privacy obligations.

However, overseas recipients may also be subject to the laws of their own countries.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

  • access controls and authentication;
  • password and multifactor-authentication requirements;
  • endpoint and network security;
  • system monitoring and logging;
  • backups and recovery procedures;
  • physical security;
  • staff and contractor confidentiality obligations; and
  • security updates and maintenance.

No electronic system, network or method of storage is completely secure. We cannot guarantee that unauthorised access, cyberattack, data loss or other security incidents will never occur.

10. Data Breach Response

If we become aware of a suspected data breach, we will assess and respond to the incident in accordance with applicable legal obligations.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will take the steps required by law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

11. Cookies and Website Information

Our website may use cookies and similar technologies to:

  • operate website functions;
  • remember preferences;
  • improve website performance;
  • understand how visitors use the website;
  • maintain security; and
  • support marketing and analytics.

You may be able to control cookies through your browser settings. Disabling cookies may affect some website functions.

12. Direct Marketing

We may use your contact details to provide information about Goods, Services, updates or offers that may be relevant to you.

You may unsubscribe from marketing communications by using the unsubscribe option provided or by contacting us.

We may still send non-marketing communications relating to your account, invoices, Services, support requests, security or legal obligations.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide and support our Services;
  • administer customer accounts;
  • meet contractual obligations;
  • maintain business and taxation records;
  • resolve disputes;
  • recover outstanding amounts;
  • protect legal rights; and
  • comply with legal and regulatory requirements.

When information is no longer reasonably required, we may securely destroy it or permanently de-identify it, subject to applicable backup, archive and legal-retention requirements.

14. Access and Correction

You may request access to personal information that we hold about you.

You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, access may be refused or limited where permitted by law. If that occurs, we will generally provide reasons unless it would be unreasonable or unlawful to do so.

15. Privacy Complaints

If you believe that we have not handled your personal information appropriately, please contact us using the details below.

Please provide sufficient details for us to investigate the matter.

We will review your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

16. Legal Disclosure

We may use or disclose personal information where required or authorised by law, including in response to a court order, warrant, regulatory requirement or lawful request from a government or law-enforcement authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, practices or legal obligations.

The current version will be published on our website with its effective date.

18. Contact Details

For privacy enquiries, access or correction requests, or complaints, please contact:

Cloud Remedy
P.O. Box 77
St Clair NSW 2759
Australia

Email: don@cloudremedy.com.au